Privacy Policy
How RL Education collects, uses, stores and shares website, enquiry and application information.
Your information and how we handle it
This policy explains the types of information RL Education may process when you use our website, student portal, B2B portal or related services.
Last updated: 10 September 2026. This policy is a business-ready draft and should be reviewed against your final operational and legal requirements before public launch.
1. Information we may collect
Depending on the service you use, we may collect information such as:
- Name, phone number, email address, date of birth, address and account information.
- Passport, identification and photograph information submitted for an application.
- Academic history, certificates, transcripts, language-test information and study preferences.
- Guardian, sponsor, financial or supporting information where it is relevant to the application process.
- Application status, notes, uploaded documents, communication records and support requests.
- B2B agency, staff and partner information where an agency uses our partner portal.
- Basic technical information such as IP address, browser/device information, security logs and website analytics data.
2. How information is collected
Information may be collected when you submit a form, create an account, upload documents, apply through a circular, contact our team, register as a B2B agency, attend an event, subscribe to updates or otherwise interact with RL Education.
Why we use information
3. How we may use your information
- Respond to enquiries and provide counselling or application support.
- Assess a profile against published study opportunities and application requirements.
- Create, manage and track student or B2B applications.
- Prepare, verify and organize documents that you submit for processing.
- Communicate application updates, deadlines, appointments, document requests and service notices.
- Operate, secure, improve and measure our website, portals and administrative systems.
- Comply with lawful requests, contractual obligations and applicable legal requirements.
4. When information may be shared
Where necessary for the requested service, information may be shared with relevant universities or educational institutions, authorized visa/immigration or government authorities, service providers supporting the application workflow, payment/communication/hosting providers, and an authorized B2B agency connected to your case.
We do not intend to sell personal information to advertisers. Access should be limited to parties that need the information for a legitimate service, operational or legal purpose.
5. International processing
Study abroad applications may require information to be sent to organizations located outside Bangladesh. Where this is necessary, the information will be used for the relevant admission, visa or related application purpose.
Keeping information protected
6. Data security
RL Education uses administrative and technical controls intended to protect account and application information from unauthorized access, alteration, disclosure or loss. No internet-based system can be guaranteed to be completely secure, so users should also protect their login credentials and devices.
7. Data retention
Information may be retained for as long as reasonably necessary to provide the requested service, maintain application and transaction records, resolve disputes, meet legal or contractual obligations and protect legitimate business interests. Retention periods may vary by record type.
8. Your choices and requests
You may contact RL Education to request access to, correction of or an update to personal information that we hold about you, subject to identity verification and any applicable legal or record-keeping requirements.
9. Cookies, analytics and marketing technology
The website may use cookies and similar technologies for essential functionality, security, analytics and measurement. Where enabled by the administrator, services such as Google Analytics, Google Tag Manager, Meta Pixel or similar tools may process browser or interaction data according to their own policies and your applicable choices.
10. Minors
If an applicant is under the age at which independent consent is permitted under applicable law or service rules, a parent or lawful guardian may need to provide or confirm the required consent and supporting information.
11. Updates to this policy
We may update this Privacy Policy when our services, technology or legal requirements change. The current version will be published on this page with an updated date.
12. Contact
For privacy questions or requests, contact RL Education using the contact information published on our Contact Us page.